This Privacy Policy explains how OmniProductive handles information in connection with https://www.omniproductive.com/ and related AI post-production automation workflows for subtitle correction, video cleanup, timeline review, and content governance.
Information We Collect
We may collect information that customers or visitors provide directly, information generated by product usage, and limited technical information needed to operate and secure the service.
- Contact information, such as name, organization, email address, and support messages.
- Workspace information, such as project names, workflow settings, terminology dictionaries, reviewer actions, and export preferences.
- Customer content submitted for processing, such as transcripts, subtitle files, video metadata, audio metadata, timestamps, and review notes.
- Operational data, such as browser type, IP address, device information, request logs, authentication events, and error telemetry.
- Billing and subscription records when a paid plan is used. Payment details may be processed by third-party payment providers rather than stored directly by OmniProductive.
How We Use Information
We use collected information to provide, maintain, protect, and improve OmniProductive.
- To run subtitle correction, failed-take detection, prompt caching, timeline analysis, and reviewer workflows.
- To provide customer support, product access, architecture reviews, and security communications.
- To monitor reliability, prevent abuse, troubleshoot errors, and protect accounts and infrastructure.
- To improve workflow quality, user experience, and product performance.
- To comply with legal, financial, security, and contractual obligations.
Customer Content and AI Processing
Customer content remains the responsibility of the customer. OmniProductive processes submitted media-related content only to provide requested workflow functionality, such as transcript refinement, terminology-aware subtitle cleanup, timeline scoring, and reviewable export generation. Customers should not submit content they are not authorized to process.
Service Providers
OmniProductive may use cloud infrastructure, analytics, security, communication, and payment providers to operate the service. These providers are permitted to process information only as needed to deliver their services to OmniProductive and are expected to use appropriate confidentiality and security controls.
Retention
We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, secure the platform, and comply with applicable obligations. Customer content may be deleted or exported according to workspace settings, subscription terms, or written customer requests.
Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. No internet service can guarantee absolute security, but security and compliance questions can be sent to contact@omniproductive.com.
International Processing
OmniProductive may process information in locations where our service providers or infrastructure operate. When required, we rely on appropriate safeguards for cross-border processing.
Your Choices
Customers may contact us to request access, correction, export, or deletion of certain information, subject to identity verification and applicable legal or contractual limits.
Children
OmniProductive is intended for business and professional use. It is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. The effective date above indicates the latest version.
Contact
OmniProductive Operations Desk
contact@omniproductive.com